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Shopping with The Acoustic Centre
The House Music group - incorporating Brian May Guitars, The Bass Centre and the Acoustic Centre - is committed to great customer service which, as musicians ourselves, is backed by a hands on, working knowledge of all of our products.
In The Acoustic Centre's 20+ year history we've had some very distinguished clients (Dr. Brian May, David Gilmour, John Entwistle, Johnny Marr, Pete Townshend, Dave Stewart, Justin Sullivan, Richard Thompson and Pete Doherty) and we are committed to ensuring that, regardless of what you buy or how much you spend, you will get the same great service that our professional customers get.
Online payment is accepted by Visa, Mastercard and Maestro credit and debit cards.
All sales transactions are processed on our behalf by Barclaycard ePDQ CPI - a robust, world class system for online card transactions that provides you with a fast, efficient payment solution and the complete assurance of 128 bit end-to-end SSL encryption.
Once you have finalised your purchase choice and entered your delivery details and clicked through to checkout, you will be transferred to a dedicated hosted page where your payment will be processed. When the authorisation procedure is complete, you will be returned to the Acoustic Centre website for confirmation that your order has been received.
UNSUCCESSFUL ONLINE PAYMENTS
If authorisation of your credit or debit card has not been successful - for whatever reason - please refer to your bank or credit card provider for clarification as we will be unable to provide you with further details.
Please note that, in the interests of maintaining maximum personal security, The Acoustic Centre does not retain customer credit card details.
A NOTE FOR CUSTOMERS IN THE UNITED STATES OF AMERICA
Many banks and credit unions in the USA apply an AUTOMATIC BLOCK to any foreign transactions, so customers are advised to contact their bank in advance to check the status of their account and, if necessary, arrange for any such block to be temporarily lifted and avoid the transaction being declined.
Alternative Payment Methods
If it is more convenient to do so, customers are invited to contact Acoustic Centre HQ by telephone to complete their credit/debit card purchase.
Please call : +44  1276 453 079
The Acoustic Centre/House Music sales office is open Monday through Friday, 10am - 5:30pm UK TIME.
If you do not have access to a credit or debit card, payment can also be made by direct bank transfer.
To obtain bank routing instructions for the House Music Group, please click the button below and complete the online form.
Please note that we currently do not accept payment by PayPal.
Please note that we do not offer extended credit terms, stage payment plans, or cash-on-delivery options.
Pricing & Currency
Prices throughout the Acoustic Centre website are displayed by default in UK Pounds and inclusive of UK VAT, which applies to all orders dispatched to destinations within the United Kingdom.
For the convenience of customers in Europe, the USA and Australia, prices can also be displayed in Euros US or Australian dollars by clicking on the corresponding flag icons at the top of each page.
These values are updated daily to reflect the approximate prevailing exchange rate but customers are advised that these prices should be used as a guideline only as we cannot guarantee the exchange rate that your bank or credit card provider may apply when processing your payment.
International Export Price - Save 20%
From January 1st, 2021 ALL orders shipped outside of the UK will be zero-rated for domestic sales tax.
Customers in the European Union, United States Of America, Australia and worldwide should therefore refer to the EXPORT PRICE displayed on each product, which includes an effective tax-free 20% discount (in addition to any other promotional or standard discount).
A NOTE FOR EXPORT INTERNATIONAL CUSTOMERS
Please be advised that you will be responsible for the payment of any and all import taxes, tariffs, duties and customs clearance charges relevant to your country. For further details, we strongly suggest that you contact the customs agency applicable to your location for clarification of import tariffs.